Blackcap Blog

Published at 19:08 on 29 March 2015

It purports to be a site that lets one file an income tax return electronically for significantly less than Turbo Tax does. But it’s too good to be true.

They offer two options: download and use their software, or do all the work in a Web browser. Naturally I chose the former one; a real user-mode program is much preferred to fragile and clunky Javascript (and all complex Javascript-based web sites are fragile and clunky).

Suddenly, without ever asking me what kind of computer I have, it’s downloading… a Microsoft Windows .EXE file. I have a Mac. Naturally, there was no system requirements information for their software listed prior to this point.

I abort the download and go to the home page to try and use their Web interface. This causes me to be automatically logged out. It asks me to log on again, this time using a long user-unfriendly number instead of my username.

I log on and end up at an account settings page. There is no option for filing via the web. There is a “TaxAct” link at the top of the page. I click on it. I end up back at their home page. I am also auto-logged-out again.

I try several more times. I do notice somewhere an option to log on via a screen that’s not as obviously-located as the main one. This one asks for my username. (Why on earth can’t the clowns that coded their site code a consistent log-on screen?) But I end up at the same useless account settings page.

From what I’ve concluded, once a user makes the fateful decision to choose one method, this unbelievably lame excuse for a service cannot change you to another method. I suppose I could open a service ticket and have that done behind the scenes.

But, why bother? If their software design is that awful, their Web-based service doubtless has some of the flimsiest, clunkiest, most fragile Javascript imaginable on it… in spades. Experience has taught me that you can judge a book by its covers when it comes to software: bad design in one place in a company’s code is an almost certain indicator of pervasive bad design.

Forget it. I’m either going to use Turbo Tax or pay someone else to do my taxes (and given how spendy Turbo Tax is, it’s not immediately clear that it makes economic sense for me to use it).