Why Does Taleo Even Fucking Exist?

It’s so-called “talent management software” that many HR departments use. It’s also a piece of total garbage. Typical Taleo experience:

  1. Follow a link from Indeed to the Employer’s site, which uses Taleo.
  2. Be blocked from going further because you must log on.
  3. If you don’t have an account, you must register, and when you do that, Taleo “forgets” the job that brought you there. You must go back to the linking site and follow the link again.
  4. If you do have an account, it still doesn’t matter. Taleo will virtually always claim the job doesn’t exist anymore after you log on. Again, you must go back to the linking site and follow the link again.
  5. You will then be prompted to enter, by hand, basically your entire résumé. You cannot just cut and paste it in one fell swoop, because Taleo is coded to break everything into zillions of fields (employer, address, phone, dates worked, etc.).
  6. You will then be asked to upload your résumé.
  7. Odds are, you will never receive a call back, because you failed to include some obscure keyword that Taleo was insisting be there for the job in question.
  8. None of the work you did will matter for any other employer that uses Taleo, as there is no information sharing happening. You will have to key in your entire résumé by hand again.

Regarding forcing users to register, why the fuck do that? Isn’t the goal of advertising anything (be it a job vacancy or pork chops at the supermarket) to attract people? Forcing applicants to register just says “go away, we’re really not that serious about filling this position.”

Regarding uploading a résumé, this is a completely reasonable thing to ask. Thing is, most every other job application system out there can parse a résumé (there’s stock libraries for doing this; it’s a solved problem). Only Taleo forces you to key in the thing from scratch, anew. Again, this basically amounts to a “go away, we’re really not that interested” sign on a virtual door.

How unreasonable Taleo is may be underscored by comparing it to the experience of applying to a job in the pre-Internet days: You’d compose a cover letter, and stuff that along with your résumé (copied on a copier, not typed anew for each employer) in an envelope, put a stamp on it, and drop it in a mailbox.

Taleo may also be shown to be unreasonable by comparing it to Indeed.com, which lets employers manage applications (if they pay Indeed for that service). You get asked for your contact information, get a box in which to compose a cover letter, and get asked to upload your résumé. A complete analogue of what you did in the snail-mail days (absent paying postage and sometimes waiting most of a week for delivery to complete); simple and totally reasonable.

Or compare Taleo to competitors like Jobvite, which prompt you for your résumé first, then parse it and populate the form fields automatically, allowing you to correct any mistakes the parser made. A little more work, but still pretty reasonable, even if it does go through the unnecessary step of forcing you to register and log in.

The mystery, to repeat, is why this piece of absolute garbage even exists. It’s got to be crap for the HR people to use, as well (software is very seldom crap in just one area; if one part of a package is crap, the crap quality typically extends package-wide). There’s so many better options already out there.

If market forces worked like capitalism fans theorize they did, Taleo would have been compelled by such forces to fix their garbage software or would have gone out of business years ago. Yet Taleo remains, one of those counterexamples to the assertion that markets inevitably foster excellence.

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